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People's missing items from their rewards are not being addressed

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There was a mistake with my rewards order and I dont seem t be the only one but that doesnt seem to be the worse problem. With my order wrong, I found the Customer Support page with a form and filled it out earlier. Continuing to read the page, i looked at the comments and found a few others are missing items. I would stop there but others are filling out forms for customer service and not even getting the bare minimum response that their issue is acknowledge, let alone, that their problem is being fixed. Something needs to be done about this.

I for one, after 3 years, have grown weary of this Kickstarter. This Kickstarter campaign started that we would be done within about a year but, it has almost been 3 times as long. I understand things have been chaotic with the starting over on MLA again, English localization passing hands, and the restructuring of the Ixtl., things beyond the Kickstarter's organizer's hands, but there is one mistake that has been prevalent of all this, a lack transparency. A lot of the problems that this kickstarter has had is that there has been an absence of formal notification what exactly is happening. A few of the things I have listed I have discovered through word of mouth from forums across the internet and nonchalantly mentioned by prominent members of the Muv Luv community, who, largely have ties and connections to staff and former staff of this project. All I want is, and many others, to be in the know and have our problems addressed.

As just a fan, I have grown frustrated over these long years but with this lack of response of items people have paid for, has finally angered me. The KS has been funded, items are being sent but now people are not getting what they were promised and paid for and filing complaints however, nothing is coming from those complaints. What is happening now? Out of all the things that needs to be discussed, where are people's paid items and what can be done about this is perhaps the most vital question to be asked and responded so far in this campaign. You probably cant answer that question now, but simplying responding and reassuring the issue will be resolved, like what should have happened through out the entire time, can go a long way with your patient and dedicated fans.

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