The Muv-Luv Team

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  1. Rewards being sent?

    They shouldn't, because it's taxed by BackerKit andKickstarter already. And even then, they are digital rewards paid under US jurisdiction. In the invoice sheet written on the package, no digital rewards are included as well, so they shouldn't be allowedto tax it. We also updated the decals so it's also declared $10,and addeda "+$1" for rewardswith the stickers so it matches the values. Please keep us posted about this.
  2. Rewards being sent?

    That's an old post. What we have now is matching the invoice attachedwith the packages. Please do not change it. @jevitsjOkay, if customs decided a value and did not ask for the proof of payment... They still should've based it off the physical rewards total ($130) since the invoice attached with the packages should have the same declaration values. In which case, we still averted them from taxing the full pledge amount. If possible, can you ask them to send you the invoice sheet? We're quite curious as well how they made the computation.
  3. Rewards being sent?

    Yup, some digital rewards don't have values declared with them. There are also physical rewards that's supposed to be combined with another item, for example: Raptor American Style Decal is part of "TSF Raptor with signed sticker,"weseparated them because the warehouse staff requested it.
  4. Rewards being sent?

    Hi everyone, if DHL/customs needs a response asap, please show them the "Order Confirmation" page in your personal BackerKit link. It's the page with the full list of order details, and we've added the declared values recently to both physical and digital rewards. -Jason
  5. Rewards being sent?

    @jevitsjcan you pm me youre-mail address registered in Backerkit? Also, the update is postponed, we're triple checking if the instructions we'llbe postingin the update and here in the forumswill be accepted by customs. We expect this to be done within 24 hours or less.
  6. Rewards being sent?

    On a positive note, the weights seem to imply they're not just the items being delivered. ie 4.1kg is too heavy for gift bag, same with Temuthril's plushie being 8.2 lbs. -Jason
  7. Rewards being sent?

    Hi everyone, we'll have a Kickstarter update within a few hours. Feel free to continue asking questions so we can answer them in the update. -Jason
  8. The muv-luv team I have a question when will the digital version of the muv-luv games come out for the vita plus when will we start getting the I stuff we pledged forĀ 

  9. Updated - Please refer to this link on how to obtain your keys:https://steamcommunity.com/gid/103582791461730113/announcements/detail/3810487099337876070 Our trusted comrades at Sekai Project have begun working on the third party solution using Steam API, to help distribute the live version Steam keys to the original AppID owners. It may take around the 4th week of April for them to complete it. However, as the announcement title says, the original owners can already get their live version Steam key(s)! 1. Just simply send us an e-mail attanaka@ixtl.jpwith the following details: a. link to your Steam user account. b. (optional) if you have reviewed the game(s), send us a link to the review(s). 2. Addhttp://steamcommunity.com/id/tanaka_muvluv/as a friend 3. Once the friend request has been approved, send them a private message containing your email address. It'll take around 1-7 business days for us to send the key, depending on the amount of requests.
  10. muv luv removed by steam?

    The Muv-Luv trilogy has been relaunched, but it's underdifferent AppIDs. Valve is currently helping us so original AppID owners will also get the supported versions.
  11. Muv-Luv game FAQ

    Most of the FAQ contents in the forum are related to Kickstarter. You can check the Muv-Luv game FAQ here: http://steamcommunity.com/app/802880/discussions/0/1696040635903157377/ and Muv-Luv Alternative game FAQ here: http://steamcommunity.com/app/802890/discussions/0/1694914736009877104/
  12. All bug reports and feedback for Muv-Luv Alternative BETA release goes here. For bug reports, kindly follow thisformat: Bug/Issue Details Date (determines the version of the build) Screenshot and try to searchexisting issues using the search bar on the top-right to avoid duplicates/reposts.
  13. Hello! Please please, I've tried posting on the forums, sending message on the forums, sending message on Kickstarter, and emailing. I do not have access to backerkit email since Dec 2016 and cannot access any pledge rewards since then.

    1. The Muv-Luv Team

      The Muv-Luv Team

      Hi ExKage, what was your email address before you changed it? I've looked up your current email and found none in our records.

    2. ExKage

      ExKage

      Hello! Thank you for responding. I sent an email/private message to avoid publishing the old email in public.

  14. Change Reward from Vita to PC?

    Hello Delok, We tried looking for your email on our database but it's not appearing. We also checked our messages on Kickstarter, but none of the backers emailing us last week have the same address. Can you email us using your backer email at muvluv@degica.com?