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The Muv-Luv Team

My card was declined, what should I do next?

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This topic is meant for backers whose cards have failed from being charged by Backer Kit, and are still willing to pledge for the campaign. If you no longer wish to pledge, email us at muvluv@degica.com so we can remove your pledge/email/user information from the database.

1. Login through BackerKit by typing your email here - https://muv-luv-a-pretty-sweet-visual-novel-series.backerkit.com and you will receive your Private BackerKit URL through email.

If you haven't receive any email, or the page is showing an error, you can request your private BackerKit URL to muvluv@degica.com.

Don't share this with anyone, and keep it in case you want to update your address.

2. You can now proceed to update your answers, fill up your payment information and address or anything that's missing.

If you wish to add credits through Paypal, just use this URL - https://muv-luv-a-pretty-sweet-visual-novel-series.backerkit.com/backer/paypal_pledges Please note you MUST be logged in using the private backerkit URL or else it won't work.

Lastly, please don't forget to press the confirm button up until the end, or it will leave your survey status as Open.

That's all, if you have any further questions, just post a topic on the support section, or email us at muvluv@degica.com.

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